Frequently Asked Questions

Ticketing & Box Office FAQs


What are the Box Office Hours?

Bravo! Vail Box Office hours are Monday – Friday from 9:00AM to 4:00PM. During the Festival, hours include Saturday & Sunday from 10:00AM to 4:00PM. The Bravo! Vail Box Office can be reached at 877.812.5700.

How can I contact the Bravo! Vail Box Office?

  • Send an email to ticketing@bravovail.org with your request, and one of our representatives will contact you. Please include your full name and phone number in your email.
  • Call 970.827.4311 and leave a message with your ticketing request. Please include your full name and phone number in your message.

Are there service/handling fees for tickets?

Bravo! Vail enriches people's lives through the power of music by producing the finest performances by the greatest artists; fostering music education; and promoting a lifelong appreciation of the arts. We strive to provide the best experience for all audiences. As we continue to maintain this high level of service, our in-house box office happily manages the ticketing and seating process for our patrons.  The price of each ticket helps offset production costs, artist fees and housing, and other expenses associated with the performance. However, ticket sales revenue covers less than half of what it costs to present world-class music in Colorado's most beautiful mountain setting.  

Service fees help offset the cost associated with processing, printing, and selling tickets. Costs include:  

    • Credit card processing fees 
    • Wages and training for our Box Office staff  
    • Print collateral associated with ticketing:  ticket stock, envelopes, and postage for mailed tickets.   
    • Licensing and fees associated with our ticketing software, servers that host our ticketing platform, and other services to deliver digital ticketing

 

A five percent service fee is applied to tickets sold through BravoVail.com and an eight percent by phone, and in-person through official Bravo! Vail ticketing sources and is proportionate to the ticket's listed price. Additional venue fees may apply. To make our pricing clear to ticket buyers, we do not fold ticketing fees into base ticket prices.  All service fees are non-refundable. 

What is your ticketing policy?

View our full ticketing policy here

Additional Information:

Late Seating

Bravo! Vail concerts begin promptly at the printed start time on your ticket. Give yourself plenty of time to park and get to the venue and seated. Latecomers will be escorted by ushers at an appropriate interval. 

Lawn Passes

Lawn passes give you access to all of the season’s orchestra concerts at Gerald R Ford Amphitheater. Passes are not valid for concerts held at Donovan Pavilion. 
Pass types are as follows:

  • Green Pass –one lawn pass valid for all orchestra concerts, non-transferable (photo required)
  • Transferable Pass –one lawn pass valid for all orchestra concerts, transferable between users
  • Colorado Teacher Pass –one lawn pass valid for all orchestra concerts, non-transferable (photo and proof of current full-time Colorado teaching status required)
  • Student Pass –one lawn ticket to all orchestra concerts, non-transferable (photo and proof of current student status required)
  • Child Pass –one lawn ticket for children 12 and under to all orchestra concerts, non-transferable (photo required)

Patriotic Concert

Tickets for the Patriotic Concert on July 4 featuring the Dallas Symphony Orchestra are sold by the Vail Valley Foundation and may only be purchased at the GRFA Box Office.

Tickets go on sale in early July as posted by the venue. Walk-up sales only. No phone calls. Maximum 4 tickets per person and the purchaser must be age 15 or older.  All proceeds go to the Vail Veterans Program.

What if I misplace or forget my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3PM on the day of the performance or allow extra time to request new tickets from the Box Office at the venue.

Is group pricing available?

Discounts for groups of 15 or more are available for select concerts. Please call 970.827.4316 for more information.

Can I bring the kids?

Of course! Children of all ages absolutely welcome to Bravo! Vail performances, though we strongly recommend parents bring children aged six or older who are able to sit quietly through the entire performance for our Orchestral, Chamber, and Immersive Series. All assigned seating requires a paid ticket for entry and children are not permitted to sit on parent laps at these events.

We offer dozens of community and family concerts throughout the summer and you can explore those here

For our Orchestra Series concerts, children 2 and under are free on the lawn only. 

Parental supervision is required for all children attending Bravo! Vail concerts.

Orchestra Concert FAQs


Where are the orchestra concert performances held?

Bravo! Vail orchestral concerts take place at Gerald R. Ford Amphitheater (GRFA) located at 530 S. Frontage Rd E Vail, CO 81657

What time do performances begin?

Concerts start promptly at 6:00PM (except for the movie screening which starts at 7:30PM). The GRFA lobby opens 90 minutes prior and gates open 60 minutes prior to performances. Give yourself plenty of time to park and get into the venue. Latecomers will be escorted by ushers at an appropriate interval.

Where do I park?

FREE concert parking is available at the Vail Parking Structure (241 South Frontage Road East, Vail) and the Lionshead Parking Structure (395 South Frontage Road West, Vail). A Town of Vail Special Event express bus provides continuous service from both parking structures to the GRFA before and after concerts. Limited $10 parking is available at Ford Park by the Tennis Center (500 South Frontage Rd). Additional $10 parking is available at the Vail Athletic/Soccer Field lot.

Walking directions from the Vail Village Parking Structure

Via Gore Creek Trail: 15-minute scenic walk
1. Exit the parking garage by following the Pedestrian Exit signs towards “Vail Village” / “Golden Peak”
2. Turn left out of the parking garage onto East Meadow Drive and head east 
3. At the end of the road turn right on Vail Valley Drive and cross the road
4. Turn left on the walking path before the bridge, following the street signs towards "Ford Park"
5. Continuing east, follow the walking path along Gore Creek until reaching the GRFA

Via Frontage Road: 15-minute walk 

1. From the top level of the parking garage, exit onto the South Frontage Road
2. Turn right and follow the sidewalk east along the south side of the frontage road
3. Cross East Meadow Drive and continue east along the sidewalk
4. Turn right after passing The Wren at Vail on the right
5. Continue down the path down to the GRFA

How long do concerts last?

Concerts generally last 2 hours, including intermission. Please call the box office 877.812.5700 for exact running times.

How do I buy tickets?

  • Send an email to ticketing@bravovail.org with your ticketing request, and one of our representatives will contact you. Please include your full name and phone number in your email.
  • Call 970.827.4311 and leave a message with your ticketing request. Please include your full name and phone number in your message, and one of our representatives will contact you.

What are the Box Office hours?

Bravo! Vail Box Office hours are Monday-Friday from 9AM to 4PM. During the Festival, hours include Saturday & Sunday from 10AM to 4PM. The Bravo! Vail Box Office can be reached at 877.812.5700.

The Gerald R. Ford Amphitheater box office is open from 11AM until concert start time (5PM on days with no concerts) during the Festival. Tickets for upcoming performances may be purchased on-site at the GRFA before concerts and during intermission.

Where is the Will Call window?

Will Call tickets may be picked up at the Box Office located to the right of the main GRFA entrance lobby. The Box Office is open 11AM to concert start time during the Festival.

Does Bravo! Vail offer group pricing?

Discounts for groups of 15 or more are available for select concerts. Please call 970.827.4316 for more information.

What is your ticketing policy?

Please view our full ticketing policy here

What if I misplace or forget to bring my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3PM on the day of the performance or allow extra time to request new tickets at the Will Call window.

Where are seating options for people with disabilities?

Per the American Disability Act (ADA), the Gerald R. Ford Amphitheater is accessible to individuals with disabilities. ADA seating is available in Section 1 Row L and Section 4 Row O in all reserved seating zones and prices (Premium Aisle, Premium, Reserved, and Saver). A limited number of ADA General Admission Lawn seats are available for sale behind Section 2. You must have a designated ADA lawn seat ticket to sit in this area. By purchasing an ADA seat, you are stating that you require an ADA seat. If purchased fraudulently, you may be subject to relocation. If you need assistance purchasing ADA seating, please call the Box Office at 877.812.5700.

What if it rains?

Concerts take place rain or shine. The GRFA is an open-air venue. Refunds are not given due to weather unless a concert is canceled in its entirety with no performance rescheduled.

What should I wear?

There is no dress code for concerts. Please be prepared for rain and cooler temperatures.

What should I bring to the concert?

If you will be on the lawn, a blanket, sunglasses, and a hat are recommended. If rain is predicted, please bring appropriate rain gear. Food, commercially sealed non-alcoholic beverages, low-profile lawn chairs, and umbrellas are permitted at concerts. All backpacks, bags, purses, picnic baskets, and coolers will be checked upon entry.

The following articles are not allowed at the venue: cameras, audio/video recording devices, standard-height lawn chairs, baby strollers, alcoholic beverages, firearms, pets, smoking, skateboards, bicycles, scooters, and skates.

What food and beverages are available for purchase at the GRFA?

Concessions are offered for purchase inside the venue. Menu items include snacks, burgers, sandwiches, and salads. A full bar is also available. All major credit cards and cash are accepted for payment. If you have a pavilion seat, please eat prior to the concert or at intermission.

Are lawn chairs available to rent?

Low-profile lawn chairs are available at the GRFA to rent for $10. You may also rent a lawn chair by calling the Bravo! Vail Box Office at 877.812.5700.

What are some general rules of concert etiquette?

Please allow time for parking and seating. Concert attendees must silence all mobile devices prior to performances to not disrupt musicians and other patrons. Please limit conversations and other noisy activities during the performance. In the pavilion seating, we recommend eating prior to the concert or at intermission. Parental supervision is required for all children attending Bravo! Vail concerts.

What else should I know?

Vail’s high elevation requires adequate hydration and sun protection. Visitors from lower elevations may experience altitude sickness.

What if I lose something at the concert?

Check with the GRFA box office for lost items at intermission or call 970.748.8497.

What if I still have questions?

Please contact the Box Office at 877.812.5700 Mon–Fri 9AM–4PM (and Sat–Sun 10AM-4PM during the Festival).

Chamber Music Series FAQs


Where are the chamber music series performances held?

Bravo! Vail Chamber Music Series concerts are held at Vilar Performing Arts Center (VPAC), located at 68 Avondale Ln, Beaver Creek, CO 81620. 

What time do performances begin?

Concerts start promptly at 7:00PM. Doors open 30 minutes prior. Give yourself plenty of time to park and get to the venue. Latecomers will be escorted to seats by ushers at an appropriate interval.

Where do I park for Chamber Music Series performances?

Free parking is available in both the Villa Montane and Ford Hall parking lots for each Chamber Music Series performance. Parking is subject to availability and free with valid VPAC ticket stub. Parking is available to ticket holders 2 hours before show time and up to 30 minutes post show. To receive free parking simply take a standard parking ticket at Villa Montane or Ford Hall parking structures upon arrival then when leaving, show your VPAC ticket stub and valid parking ticket to the attendant. 

 

VPAC offers $20 Valet Service for all shows. Valet will be available on the parking island next to the buses near the VPAC front door.

How long do concerts last?

Concerts generally last 90 minutes to 2 hours. 

What is the seating plan?

Seating for Chamber Series concerts at VPAC is reserved and assigned, not general admission.

 

The VPAC is fully ADA accessible. ADA Accessible seats are available in each section (Orchestra, Parterre & Balcony). Please contact the Box Office for additional information or to make a special request.

What should I wear?

There is no dress code for concerts.

What are some general rules of Chamber Series concert etiquette?

Please allow time for parking and seating. Concert attendees must silence all mobile devices prior to performances to not disrupt musicians and other patrons. Please limit conversations and other noisy activities during the performance. Parental supervision is required for all children attending Bravo! Vail concerts.

What is the Vilar Performing Arts Center Child Policy?

Chamber Music Series concerts are very intimate. We strongly recommend that parents bring children aged six or older who are able to sit quietly through the entire performance.

What if I lose something at the concert?

Call the Bravo! Vail Box Office 970.827.5700 or the VPAC at 970.845.8497. 

What if I still have questions?

Please contact the Box Office at 877.812.5700 Mon–Fri 9AM–4PM (and Sat–Sun 10AM-4PM during the Festival).

Classically Uncorked FAQs


Where are the Classically Uncorked performances held?

Bravo! Vail Classically Uncorked concerts at held at Donovan Pavilion, located at 1600 S Frontage Rd W, Vail, CO 81657

What time do performances begin?

Concerts start promptly at 7:30PM. Doors open at 7:00PM and the back patio bar begins serving at 6:30PM. Tickets include 2 glasses of wine and as of the 2022 Season, additional food and beverages are available for sale. Give yourself plenty of time to park and get to the venue. Latecomers will be escorted to seats by ushers at an appropriate interval.

Where do I park for Classically Uncorked performances?

Free parking is available at Donovan Pavilion.

How long do concerts last?

Concerts generally last 90 minutes to 2 hours including a scheduled intermission. Intermission time and duration varies. 

How do I buy tickets?

As of March 16, 2020

We are currently managing our box office remotely. To complete your ticket order, you may:

Purchase your tickets here online.

Send an email to ticketing@bravovail.org with your ticketing request, and one of our representatives will contact you. Please include your full name and phone number in your message.

Call 970.827.4311 and leave a message with your ticketing request. Please include your full name and phone number in your message, and one of our representatives will contact you.

We appreciate your patience and understanding.

What are the Box Office hours?

Bravo! Vail Box Office hours are Monday-Friday from 9AM to 4PM. During the Festival, hours include Saturday & Sunday from 10AM to 4PM. The Bravo! Vail Box Office can be reached at 877.812.5700. Tickets are also sold at the Donovan Pavilion one hour prior to concert.

Where is the Will Call window?

Will Call tickets may be picked up one hour prior to the concert at the Box Office table located to the right of the entrance of Donovan Pavilion.

Does Bravo! Vail offer group pricing for Classically Uncorked?

Group discounts are not available for Classically Uncorked.

What if I buy tickets and cannot attend?

While our standard policy is that tickets are non-refundable, we understand the necessity to be flexible in these unprecedented times. Should you need to change your plans to attend a concert this summer, we ask that you consider donating the value of your tickets to help support Bravo! Vail's ongoing mission of enriching people’s lives through the power of music. If you prefer a refund rather than donating the value of your tickets, please contact the box office.

If we are forced to cancel an event in its entirety, you will have the option to donate the value of your tickets to help support Bravo's mission, place the value of your tickets on account for future use, or receive a refund.

What if I misplace or forget to bring my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3PM on the day of the performance or allow extra time to request new tickets from the Box Office at the venue.

What is the seating plan?

Seating for Classically Uncorked concerts is reserved seating at designated tables (4 guests per table) and is ADA (American Disability Act) accessible.

What food and beverages are available at the concert?

Two glasses of wine are included with each Classically Uncorked concert ticket. Non-alcoholic beverages may be substituted for wine. New as of the 2020 Season, additional food and beverages are available for sale.

What should I wear?

There is no dress code for concerts.

What are some general rules of Classically Uncorked concert etiquette?

Please allow time for parking and seating. Concert attendees must silence all mobile devices prior to performances to not disrupt musicians and other patrons. Please limit conversations and other noisy activities during the performance. Parental supervision is required for all children attending Bravo! Vail concerts.

What is the Donovan Pavilion Child Policy?

We strongly recommend that parents bring children aged six or older who are able to sit quietly through the entire performance. Although non-alcoholic beverages will be substituted for wine, there is no child price for Classically Uncorked tickets.

What if I lose something at the concert?

Call the Bravo! Vail Box Office 970.827.5700 or the Donovan Pavilion 970.477.3699.

What if I still have questions?

Please contact the Box Office at 877.812.5700 Mon–Fri 9AM–4PM (and Sat–Sun 10AM-4PM during the Festival).

Immersive Experiences FAQs


Where are Immersive Experiences concerts held?

Bravo! Vail Immersive Experiences are at held at the Donovan Pavilion in Vail, CO 81657.

Where do I park for the concerts?

Parking is located outside of the venue.

What time do the performances take place?

Optional Pre-Concert Talks before each concert begin at 5:15PM and concerts start promptly at 6PM. Doors open at 5PM. Please allow plenty of time to park and get to the venue. Latecomers will be escorted to seats by ushers at an appropriate interval.

How long do concerts last?

Not including Pre-Concert Talks, Immersive Experiences performances generally last 90 minutes to 2 hours including a scheduled 15-minute intermission and post-concert discussion. You may also stay for an optional 15-minute Artist Talkback after the concert.

What is your COVID policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

What should I wear?

There is no dress code for concerts. Please be prepared for rain and cooler temperatures. The Donovan Pavilion is an indoor venue with an outdoor patio.

What are some general rules of Immersive Experiences concert etiquette?

Please allow ample time for parking and seating. Concert attendees must silence all mobile devices prior to performances to avoid disrupting musicians and other patrons. Please limit conversations and other noisy activities during the performance. We recommend eating prior to the concert or at intermission. Parental supervision is required for all children attending Bravo! Vail concerts.

What is the Immersive Experiences child policy?

Bravo! Vail’s small ensemble concerts are very intimate. We strongly recommend parents bring children aged six or older who are able to sit quietly through the entire performance.

What if I still have questions?

Please contact the Box Office at 877.812.5700 Mon–Fri 9AM–4PM (and Sat–Sun 10AM-4PM during the Festival).

Community Concert FAQs


Is this a ticketed event?

These events are free, but do require a ticket reservation. Ticket Reservations open in March.

Is there food or beverage available at these events?

No.

How early should I arrive for this event?

Doors open 30 minutes prior to the advertised concert start time.

Is it open seating?

Yes, seats are first-come first-served. Once venue capacity is reached, the doors will be closed.

What is your COVID policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

How long is the event?

One hour.

Are there talkbacks for these concerts?

Some concerts have talkbacks and the audience will be informed at the beginning of the performance. Talkbacks with the performing artists take place for 10 minutes following the performance.

What happens if I arrive late?

You will be asked to wait outside and will be able to enter between pieces.

What is the dress for this event?

Casual.

Little Listeners @ the Library FAQs


Do I need a ticket for this event?

No, these events are free and not ticketed.

Is there reserved seating?

No, all Little Listeners @ the Library (LL@L) are open seating and first-come first-served.

How long does this event last?

The performance is 30 minutes long. The Instrument Petting Zoo occurs after the performance and you can work through this portion at your own pace. The petting zoo closes 30 minutes after the end of the performance.

What if my child can’t sit through a whole performance?

Bravo! encourages children to move along with the music and you can come and go as you need.

What age group are these concerts for?

Any age is welcome to attend, however the programming is geared toward pre-school to second-grade age children.

What will my child learn from this event?

Your child will learn about a musical term and concept at each performance.

Are there hands-on activities involved?

Yes! After the 30-minute interactive performance, your child can participate in an Instrument Petting Zoo where they have the chance to try an instrument.

Do I have to come to every performance for them to make sense?

No, though the educational material from each show works together, if you miss the first one you can still come to the second one. Children will have a game board that they can fill out by coming to multiple performances over the summer.

Are all the Little Listeners @ the Library the same show?

No, each performance features different musicians and each of the four events down-valley and up-valley covers different musical topics.

Will my child get to meet the musicians?

Yes, the featured musicians help with the Instrument Petting Zoo.

Inside the Music FAQs


Is this a performance?

These events are talks, discussions, and masterclasses that deepen the audience's understanding of music.

Do I have to attend all Inside the Music events or can I attend just one?

Each Inside the Music has its own unique and independent topic and speakers.

How long is this event?

One hour.

Is this a ticketed event?

No, this event is free and not ticketed.

Is there reserved seating?

No, seats are based on a first-come first-serve basis. Once venue capacity is reached, the doors will be closed.

How early should I arrive for this event?

Doors open 30 minutes prior to the listed start time.

Where do I park for this event?

Parking is available outside venues. 

What is the dress for this event?

Casual.

Family Concerts FAQs


Is this event ticketed?

These events are free, but do require a ticket reservation. Ticket Reservations open in March.

Is there seating available?

Seating will be on the lawn. You may want to consider bringing a blanket or chairs. 

When does the performance begin?

The performance begins at 5:30 PM.

What if my child can’t sit through a whole performance?

Bravo! encourages children to move along with the music and you can come and go as you need.

What age group are these concerts for?

Any age is welcome to attend, however the programming is geared toward children ages 5 and up.  

Are there hands-on activities involved?

Unfortunately, no hands on activities will be included.

Are Family Concerts the same performance?

Yes, concerts are the same performance. However, you are welcome to come to any and all.

What is your COVID policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

Is there food or beverage available at these events?

No.

How long is the event?

The performance will be 45 minutes.

What is the dress for this event?

Casual.

Where do I park for this event?

Parking is available right outside of the venue.

Who is performing at this event?

A chamber music group will be performing classical chamber music in a family-friendly format and setting.